SkipNow

Privacy Policy

Last updated: 28 May 2026

1. Who we are

SkipNow ("we", "us", "our") operates skipnow.co.uk, a price comparison and booking platform connecting consumers with skip hire suppliers in the UK. SkipNow is the data controller for personal data collected through this website. If you have questions about this policy or your data, contact us at privacy@skipnow.co.uk.

 

2. What data we collect

 

Consumers (people booking a skip)

  • - Name, email address, and phone number submitted at enquiry

  • - Postcode and skip size preferences used in your search

  • - Booking details including dates, skip size, and price agreed

 

Suppliers (skip hire businesses)

  • - Business name, registered address, and contact details

  • - Environment Agency waste carrier licence number and expiry date

  • - Public liability insurance certificate details

  • - Bank account details for payouts (held by Stripe, not us directly)

  • - Call recordings and transcripts from our AI outreach calls

 

All visitors

  • IP address, browser type, and pages visited (via server logs)

  • - Cookie identifiers (see the Cookies section below)

 

3. Why we collect it and our lawful basis

We collect and process your personal data only where we have a lawful basis to do so under UK GDPR:

 

Purpose

Lawful basis

Processing a skip hire booking

Performance of a contract

Sending booking confirmation and updates

Performance of a contract

Verifying supplier compliance (EA licence, insurance)

Legal obligation

Processing supplier payouts via Stripe

Performance of a contract

Outreach calls to prospective suppliers

Legitimate interests

Sending follow-up emails and SMS to suppliers

Legitimate interests

Fraud prevention and platform security

Legitimate interests

Improving the platform through analytics

Legitimate interests

 

Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms.

 

4. Who we share your data with

We share personal data only with the following third parties, all of whom process data on our behalf under data processing agreements:

 

  • - Stripe — payment processing and supplier payouts (US; covered by UK adequacy regulations / Standard Contractual Clauses)

  • - SendGrid — transactional email delivery

  • - Twilio — SMS notifications

  • - Vapi — AI-powered phone calls to prospective suppliers; calls are recorded and transcribed

  • - Our hosting provider — servers located in the UK/EEA

 

We do not sell your personal data. We do not share it with advertisers.

 

5. How long we keep your data

 

Data

Retention period

Booking records

7 years (UK tax and accounting obligations)

Consumer enquiries that did not result in a booking

12 months

Supplier onboarding documents

Duration of supplier relationship + 3 years

Call recordings

12 months

Server logs

90 days

Marketing opt-out records

Indefinitely (to honour your preference)

 

6. Your rights under UK GDPR

You have the right to:

 

  • Access — request a copy of the personal data we hold about you

  • Rectification — ask us to correct inaccurate data

  • Erasure — ask us to delete your data where we no longer have a lawful basis to hold it

  • Restriction — ask us to pause processing while a complaint is resolved

  • Portability — receive your data in a machine-readable format

  • Object — object to processing based on legitimate interests

  • Withdraw consent — where processing is based on consent, withdraw it at any time

 

To exercise any of these rights, email privacy@skipnow.co.uk. We will respond within one calendar month.

 

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

 

7. Cookies

We use the following categories of cookies:

 

  • Strictly necessary — session management and CSRF protection. These cannot be disabled.

  • Functional — remembering your postcode and search preferences across visits.

  • Analytics — understanding how pages are used so we can improve the platform. No data is shared with advertising networks.

 

You can manage cookie preferences via the cookie banner on your first visit, or through your browser settings. Disabling functional or analytics cookies will not prevent you from using the platform.

 

8. Data security

We encrypt all data in transit using TLS 1.2+. Access to personal data is restricted to staff who need it to perform their role. Payment card data is never stored by us — it is handled entirely by Stripe's PCI-DSS-certified infrastructure.

 

9. International transfers

Our primary infrastructure is located in the UK and EEA. Where data is transferred outside the UK (for example, to Stripe in the US), we rely on the UK's adequacy regulations or Standard Contractual Clauses to ensure your data receives equivalent protection.

 

10. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email.

Continued use of the platform after changes constitutes acceptance of the updated policy.